Got questions? We’ve got answers, rebel. Below you’ll find everything you need to know about our edgy jewelry, shipping policies, and more. Can’t find what you’re looking for? Hit up our customer service squad at [email protected].
About Our Products
What kind of jewelry does Urban Style Shop sell?
We specialize in bold, statement-making jewelry for rule-breakers and style rebels. Our collection includes:
- Edgy bracelets (anchor, beaded, leather, cuff styles)
- Necklaces (beaded, chain, cross, leather, pendants)
- Earrings (charm hoops, clip-ons, crosses, magnetic, tunnels)
- Rings (including our popular ceramic and skull styles)
- Unique pieces like dog tags and ear cuffs
Are your products made with quality materials?
Absolutely. Every piece is hand-checked by our team before shipping to ensure it meets our uncompromising quality standards. We use durable materials that can keep up with your rebellious lifestyle.
Do you offer plus-size or adjustable jewelry options?
Many of our bracelets and necklaces feature adjustable designs to fit various sizes. For specific sizing questions, check individual product descriptions or contact our customer service.
Shipping & Delivery
Where do you ship to?
We ship worldwide to fellow urban warriors (excluding some remote areas and parts of Asia). Whether you’re in downtown LA or the heart of London, we’ve got you covered.
What shipping options are available?
We offer two delivery styles to match your rebel needs:
- âš¡ Standard Shipping ($12.95 flat rate): 10-15 business days after processing via DHL or FedEx
- 💰 Free Shipping (orders over $50): 15-25 business days after processing via EMS
Pro tip: Order by 2PM EST for same-day processing!
How long does order processing take?
We take 1-2 business days to process your order because our team hand-checks every piece before it ships. You’ll receive tracking info as soon as your package hits the road.
Can I track my order?
Yes! All orders include tracking. You’ll receive an email with tracking details when your package ships so you can watch your edgy accessories make their way to you in real-time.
Returns & Exchanges
What’s your return policy?
Our no-BS return policy gives you 15 days from delivery to initiate a return if you’re not feeling the vibe. Just make sure items are unworn and in original packaging.
How do I initiate a return?
Email our customer service squad at [email protected] within 15 days of receiving your order. Include your order number and which items you’d like to return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for maximum convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. Your rebellious style shouldn’t come with security risks.
Do you store my credit card information?
No, we don’t store your full credit card details on our servers. For faster checkout next time, you can save your payment method through our secure payment processor.
Account & Order Management
How do I check my order status?
You’ll receive email updates at each stage of your order. For the most up-to-date status, use the tracking number provided in your shipping confirmation email.
Can I change or cancel my order after placing it?
Email us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t entered processing yet.
What if I receive a damaged or incorrect item?
That’s not the rebellious experience we want for you! Contact us immediately at [email protected] with photos of the issue and we’ll make it right.
Contact Information
How do I contact customer service?
Our human customer service squad (no robots here) is standing by at [email protected]. We typically respond within 24 hours.
What’s your physical address?
Urban Style Shop
2337 Nebraska Avenue
Selma, US 93662
2337 Nebraska Avenue
Selma, US 93662
Still have questions? Email us at [email protected] and we’ll help you out, rebel.